Trane Supply Services Representative

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary:

Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities:

• Handle customer parts/equipment inquiries via inbound calls, emails, etc. peak season minimum of 45 inbound calls.

• Refer unresolved customer grievances to designated departments for further investigation.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Order entry - profit 21

• Case entry/management-Salesforce

• Quote entry

• Inventory look up- what's in stock

• teams' meetings every week

Qualifications:

• High School Diploma or equivalent.

• 2-3 years customer service-related experience required. Experience from a Home Depot, Lowes, auto parts could be useful in this role but not required.

• Previous experience with computer applications, such as MS Outlook and data entry software. Resource needs to be able to navigate emails and have basic knowledge of how to use a computer.

Key Competencies:

• Time management - clocking in on time, taking breaks when appropriate IE. lunch, making sure there is coverage for the team, asking for time off according to Trane's PTO policy, organizing email.

• Basic computer skills - knowing how to work the net, being fluid between systems (resources work in 7-8 different systems a day)

• Good work ethic

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

• Ability to work independently and manage one's time.

• Ability to accurately document and record customer/client information.

• Critical thinking, multitasking.

• Has an interest in growth- these people tend to have a stronger work ethic. This team is looking for someone who wants to make Trane a career path.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.