Vet Tech Services Specialist

Vet Tech | Immediate Hire | Paying up 17-23/hr

Description

-Receive all product inquiries, complaints, and suspected adverse events that may arise by usage of or experience with company's products.

-Communication may be received from (but are not limited to) veterinarians, veterinary technicians and other veterinary support staff, consumers (pet owners), sales personnel, distributor sales representatives, or other personnel.

-Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.

-Maintain a high level of technical and clinical expertise related to the company's products. Constantly upgrade technical expertise by reading journals and attending scientific seminars.

-This position requires someone with a strong customer service skills and a commitment to excellence.

-This position must understand the balance of providing customer service in a regulatory compliance environment to ensure strict adherence to all principles of good product stewardship in an effort to maximize product sales.

-Must understand the balance of providing excellent customer service in a regulatory compliance environment

-Must possess a strong understanding of basic veterinary practice issues and procedures.

-Attention to detail, quality focused and strong technical and problem solving skills.

-Excellent computer skills required (Microsoft Office Suite).

-Excellent oral and written communication skills and an ability to operate effectively in a team environment.

-Must have excellent organization and time management skills.

-Ability to manage conflict and to balance business needs with user friendliness.

-Ability to work independently, under pressure, demonstrating initiative and flexibility.

-Animal Health or related industry and/or regulatory experience a plus

Additional Skills & Qualifications:

-Associate Degree or higher (Life Sciences/Veterinary Technician) AND a minimum of 2 years experience working in a veterinary clinic (veterinary assistant and/or technician)

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ~~~ (~~~) for other accommodation options.