Warehouse Desk Agent

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

Scope of Position

Manage warehouse visitors, dock door management, timely and accurate notification to floor staff of what is needed, data entry of driver arrival, events and scanning. Ensure drivers are turned around quickly and auditing the documentation to ensure that the driver is dropping/receiving the right cargo. Ensuring that our warehouse visitors adhere to our Safety & Security policies.

Works with: Warehouse leadership product operations, Security Health and Safety, Information Systems, Trade Compliance.

Facility Compliance

• Ensure a safe and secure work environment, following all OSHA rules, as well as state and local laws.

• Follow warehouse procedures and Expeditors Security & Safety standards.

• Maintain a clean and professional facility meeting all the warehouse excellence requirements.

• Protects company assets and ensures no damages.

• Adhere to all company, country compliance standards (ITAR, DG, Wood pallets, TSA, CFS, etc)

• Report any issues or needs with inventory of packaging materials and supplies

• Ensures lift is maintained when in use and is plugged in properly at the end of the shift, including IS equipment.

Responsibilities

• Check-In all Warehouse Visitors through Proxyclick in a timely manner. Checking out of drivers.

• Monitoring the progress of the driver in Proxyclick.

• Ensuring that visitor is checked in Veroot when dropping off air cargo.

• Manage vetted vendors and ensuring visitors are escorted (unless they are vetted).

• Ensuring visitors have badges and vests and are adhering to our H&S standards.

• Use our systems to determine why the driver is at our facility and what they need.

• Ability to interact with office to meet customer service standards.

• Understand department product process, files and scripts

• Ensuring events or scripts are updated timely.

• Scanning documents

• Sealing trucks

• Sending & replying to requests

• Managing warehouse request box

• Keeping the board updated when applicable

• May prepare shipments (print or copy documents, labels).

• Contributing to a clean and safe warehouse environment by keeping the entrance and desk area clean and organized.

• Escalation of problems to Management when necessary.

• Adhere to all company, country compliance standards (ITAR, DG, Wood pallets etc.)

• Education: high school graduate

• Experience: entry level, no previous logistics or warehouse experience required

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Must be organized, timely and manage time wisely

• Have strong data entry and computer skills

• Professional and friendly demeanor

• Must be able to lift at least 25 # and bend and twist from time to time.

• Must wear company uniform

Personal Development

• Meets company standards of 52 hours training per year per employee.

• Attend training classes when required.

• Complete mandatory training when required.

• Warehouse Development map

• Forklift certification

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical

• Life Insurance

• Employee Stock Purchase Plan

• Training and Personnel Development Program

• Growth opportunities within the company

• Employee Referral Program Bonus

Shift: Monday - Friday (03:00pm - 12:00am)

Reporting Structure: Warehouse Lead, Supervisor, Manager