Warranty Administrator

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: ~~~ .

It's not just about your career... or your job title...it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters...do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Who will you be working with?

Shuttlewagon, a Wabtec Company is looking for an Warranty Administrator. The Warranty Administrator plays a vital role in supporting the Shuttlewagon Aftersales Department in providing exceptional customer service and assisting with key elements of daily business objectives. This role will perform various administrative tasks with extreme accuracy and attention to detail.

How will you make a difference?

As a member of the Shuttlewagon Team, you will be responsible for performing a wide range of administrative and office support duties associated with Rail Car Mover (RCM) warranties. He or she ensures the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim. The Warranty Administrator coordinates with vendors and manufacturers to ensure prompt receipt of replacement parts, schedules warranty appointments, and educates customers to set expectations. In addition, he or she keeps abreast of all factory recalls, announcements, and procedures.

What do we want to know about you?

Education

• Associates degree or equivalent combination of education and experience required

Experience

• 3-5+ years in customer service, billing, warranty or other relevant work experience

• 2+ years working with a CRM - SalesForce, Microsoft Dynamics or similar

• 2+ years working with an MRP or ERP is preferred

Technical Skills

• Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook, etc.

• Ability to operate a wide variety of standard office equipment, such as a computer and keyboard, printer, calculator, telephone, FAX, photocopier, etc.

• Internet savvy

Behavioral Attributes

• Must be accountable, reliable, dependable, and responsible

• Excellent interpersonal, verbal & written communication skills

• Highly developed organizational skills and ability to effectively self-manage tasks

• Exceptional customer service attributes

• Ability to communicate effectively to different types of individuals within the organization

• Ability to demonstrate teamwork

What will your typical day look like?

• Register warranty into vendors systems

• Map the warranty process for each OEM and warranty vendor

• Work closely with Technicians and Service department on a daily basis

• Follow up with other inter-company departments on open issues

• Incorporate Shuttlewagon's Guiding Principles into daily activities

• Performs other duties as assigned

What about the physical demands of the job?

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles...people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.