Agent Support Specialist

This is an IN-OFFICE ROLE with the potential to become Hybrid.

• 100 Throckmorton Street, Fort Worth, TX

BENEFITS ELIGIBILTY -> DAY 1

WHO YOU ARE

Are you energized by helping others? Do you have a knack for troubleshooting and finding solutions? Do you enjoy learning about new things? Are you computer savvy and technology minded?

ABOUT US

We are First American by Deluxe ( ~~~ ), an industry-leading company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer services. We help business pay, get paid, optimize, and grow. Get to know us.

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RESPONSIBILITIES

Agent Support Specialists receive inbound calls and emails, taking every opportunity to ensure sales representative questions and requests are addressed immediately and personally.

• Administer and provide specialized support services for Independent Sales Organizations (ISOs) and Sales Representatives through inbound and outbound calls, email, and multiple online portals

• For issues that require additional coordination, Specialists enlist the assistance of Cross Funcational Operations teams and/or management to find resolutions

BASIC QUALIFICATIONS

• Education | Experience: HS/GED AND 2 years customer service experience, OR Associates Degree and 0 years experience

• Post-Secondary Education OR equivalent knowledge/experience within the Client/Customer Service industry

• Proficient with Microsoft Office Programs: Excel, Word and Outlook

• Must be 18 years of age or older

PREFERRED QUALIFICATIONS

• Education and Experience: Associates Degree

• Prior industry experience in the merchant services industry

• Excellent written and oral communication

• Aptitude for learning new computer applications/software and processes

• Ability to build strong relationships, be flexible and problem-solving skills

• Strong organizational and time management skills

• Ability to present complex information in a clear and concise manner

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster (https:////~~~/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ~~~ .