BD Customer Service Rep

Adecco is recruiting for a temp-to-hire Customer Service Representative in Nashua, NH.

Pay rate : $19.35+ (DOE)

Training hours: 8AM to 5PM (Approximately 4 weeks)

Regular Hours after training : 12PM to 8PM

We are looking for someone with customer-facing experience and manufacturing knowledge.

The Customer Service Representative is responsible for providing excellent service to our growing customer base and our internal customers. This team is trained and empowered to assist customers over the phone and e-mail while simultaneously completing daily tasks that support all departments within the organization.

Duties and Responsibilities:

• Verify the accuracy of customer purchase orders

• Enter customer orders and understand all aspects of the order process and workflow

• Reconcile and verify customer payments for open orders

• Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately

• Maintain customer database accuracy with the assistance of the Customer Service Coordinator

• Process incoming customer inquiries and triage appropriately within the organization

• Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns

• Assist in maintaining team metric

• Perform other related duties as assigned

Knowledge, Skills, and Abilities:

• Proficient in Microsoft products

• Must have a pleasant phone voice and the ability to speak clearly

• Ability to perform multiple functions simultaneously

• Ability to quickly adapt to new systems and programs

• Strong attention to detail and ability to troubleshoot and find resolution

• Ability to leverage resources and think creatively to resolve customer issueS

Pay Details: $19.35 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.