Collections Agent

Description

Shiftwork: Monday - Friday. Must be open to shift work between 7am - 10pm EST.

Remote: Anywhere in Canada but have to adhere to EST times.

This role is on the Chargeback team and they currently have 1 other agent working on this team. They are collecting on back accounts that are overdrawn due to return items. So, the customer deposits a cheque, they use the funds, overdraw their accounts, and the customer does not have overdrawn protection.

This role reports to the Manager of Support Operations. In this charge back portfolio, there is and admin team that receives reports of items that have been returned, and they send detailed report to the charge back team. They are in a dialer situation, dialer will feed them accounts. They will call out to customers listed for those accounts to collect back that balance.

There may be other adhoc tasks assigned to them, but they will focus on bank account portfolio.

It's a Mix of inbound and outbound. The number of calls per day on average: 50 accounts(+). Heavier inbound calling que then there is outbound. Dialer system.

Must Haves

1) 6+ months of call center experience (Dialer system experience, high volume)

2) Negotiation skills

3) Strong Computer literacy (MS Office, outlook, teams).

4) Excel skills (Filter Excel Sheets, Chart Manipulation, Data Entry, Move Through Sheets)

Nice to haves

1) Bilingual (French & English)

2) Collections Experience

3) Chargeback experience

4) Familiar with process improvement.

Soft skills

1) Negotiation skills

2) Strong Verbal & Written Communication

3) Team player (Someone willing to help)

4) Adaptable to change

5) Take initiative

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d'un nouveau monde d'opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.