Collections Coordinator

System One has partnered with a growing company spanning multiple states in their search for a Collections Coordinator to join their team in Columbus, OH. The Collections Coordinator will be responsible for managing the collection of outstanding accounts receivables from clients and customers in a timely manner, as well as assisting with resolving customer billing issues and reducing the amount of accounts receivables. Immediately available candidates are encouraged to apply.

Responsibilities

• Contact customers with overdue accounts via phone, email, or mail to request payment.

• Negotiate payment plans or settlements with customers based on their financial situations and company policies.

• Maintain accurate records of all collection activities and communications with customers.

• Investigate and resolve any discrepancies or disputes related to outstanding balances.

• Monitor accounts to identify delinquent payments and take appropriate actions, such as sending reminders or escalating collection efforts.

• Provide regular updates to management on the status of collections activities and key performance metrics.

• Stay informed about relevant laws and regulations governing debt collection practices and ensure compliance with all legal requirements.

• Identify opportunities for process improvements and implement best practices to optimize collections efficiency.

Qualifications

• Associate's degree preferred.

• Minimum of 2+ years experience in collections and/or accounts receivable.

• Strong negotiation and communication skills.

• Ability to work independently and prioritize tasks effectively.

• Proficiency in using collection software and Microsoft Office applications; SAP or Salesforce experience would be ideal.

• Knowledge of accounting principles and practices.

• Attention to detail and accuracy in record-keeping.

• Ability to maintain professionalism and empathy when dealing with customers in difficult situations.

• Familiarity with consumer protection laws and regulations governing debt collection practices.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.