Customer Account Representative

Description

As an Account Representative you will serve as a primary customer contact and deliver Stellar customer care through accurate order entry, problem resolution and organizational support. You will also be responsible for maintaining customer accounts, coordinating communication between the customer, Sales Team, Supply Chain Team and other internal staff, to maintain a high level of customer satisfaction.

Confirm customers' weekly orders

Provide price quotes

Promote new and existing products to customers

Resolve customer issues

Maintain customer accounts

Coordinate communication between the customer, Sales Team, and other internal staff to maintain a high level of customer satisfaction

May also perform other administrative duties such as invoicing, processing credit card orders, obtaining proof of delivery, sorting and distributing incoming mail, reviewing and preparing outgoing mail and filing invoices.

Responds to inquiries received through phone, email, B2B and/or written

correspondence from both external and internal customers.

Resolves all billing and order issues.

Devotes time necessary to fully understand customers' business; displays a genuine interest in each customer's specific business needs, including product stocking requirements/forecasts, document support (SDS, C of A), etc.

Demonstrates a willingness to go the extra mile on each and every call; exhibits a ready-to-help-others attitude in order to accomplish total customer satisfaction.

Seeks opportunities to exceed customer expectations while creating win-win situations by balancing the needs of both the customer and company.

Skills

Account Manager, Customer service, Customer support, Account Management, Support

Additional Skills & Qualifications:

Ability to identify the needs and preferences of assigned customers and to coordinate with internal support functions to meet customer needs.

Ability to successfully research and resolve customer issues in an accurate, thorough and timely matter with minimal assistance.

Need to be a problem solver, attention to detail, organized

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.