Customer Service Representative

Description

Answer general inbound calls and place outbound calls with the goal of increasing business, customer satisfaction, and customer retention.

Follow basic procedures and scripts, using fundamental knowledge of company and project directories, services, and products to assist customers and clients.

Type or generate letters and other documents, as necessary.

Assist in the maintenance of the office record and filing systems.

Retrieve, log, and route correspondence (faxes, email, letters, etc.).

Prepare outgoing or log incoming shipments. Ensure document control of mail and project correspondence.

Handle mail and postal machine.

Assist with coordination of meetings both internally and with the customer and participate, as necessary.

Backup support for recording and providing meeting minutes within the required time frame as necessary.

Skills

Customer service, Call center, Data entry, Inbound call, Customer support, Microsoft office, Customer service call center, Service, Health care, Order entry, Insurance

Additional Skills & Qualifications:

High School diploma or equivalent with 0-2 years of experience.

May have additional training or education in area of specialization.

Works on assignments that are routine in nature, with responsibilities easily learned on the job.

Acquires job skills and learns applicable policies and procedures to complete routine tasks.

Able to read, understand & perform assignments within prescribed guidelines.

Communicates routine information in a clear and accurate way with internal & external contacts.

Experience Level

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.