TEKsystems • Harrisburg, PA 17108
Job #2686956191
Onsite in Harrisburg, PA
Formal paid training program with hands-on experience
Opportunities for advancement and promotion
First shift schedule with opportunity to WFH after successful training and integration
Handling phone calls in a blended (inbound and outbound) call center environment with healthcare entity customers to assist on self-pay balances, secure payments, update insurance information, explain charges, and handle disputes.
Conduct reminder call campaigns collecting open healthcare balances
Responsible for understanding client operations, such as, patient payment options, offering and reviewing eligibility, providing instructions and locations for mail in or on site payments, etc.
Necessary Skills & Qualifications:
6+ months of Call Center experience is a must
Healthcare experience is a plus
Strong computer proficiency and attendance record
HS Diploma or GED
Shift
Monday - Friday 8a-5p with a 1/2 hour lunch and breaks throughout the day
customer service, data entry, Call center, healthcare customer service
customer service, data entry, Call center
Additional Skills & Qualifications:
Knowledge, Skills and Abilities:
Comfortable with Microsoft Office 365 (Word, Excel, and Outlook)
Be able to learn multiple separate client computer systems quickly and manipulate them efficiently.
Oral and written English language skills with a strong emphasis on articulate communication.
Be comfortable talking to others over the phone for extended time periods.
Be highly self motivated and also able to work in an environment that promotes positive customer service practices.
Minimum of 1 year experience in a call center environment with an emphasis on outbound contact.
1 year experience in a physician billing / health insurance / hospital billing office capacity and knowledge of medical insurance terminology
Applicant must possess a high school diploma or GED
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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