Project Coordinator - West Chester, OH

WestRock is a company where each of us genuinely belongs, is respected, and valued, can do our best work, and where diversity, inclusion and equity are competitive advantages!

The Opportunity

The Project Coordinator is responsible for managing the coordination of the packaging/display information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer.

How you will impact WestRock

• Quotes; Orders; Schedules/Tracking; Expediting; Shipping; Inventory Management; Reporting

• Estimating: Work with sales, management and customers on product estimating to produce item specific quotes, documenting accordingly.

• Orders: Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries.

• Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs

• Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted

• Process customer/account specific reports, as needed, i.e. open order/status reports, etc....

• Create, facilitate and attend new item meetings as required

• Attend production meetings to ensure order tracking and fulfillment

• Create & facilitate customer and/or plant specific cadence meetings for accounts, as required

• Visit key customer and vendor locations to enhance ongoing business relationships

• Organize and communicate customer feedback relative to company/plant/service performance

• Responsible for continuous education in the areas of new technology, new processes, personal & professional growth

• Provide innovative ideas relative to service, sales, and process/procedures

• Adhere to WestRock values and operating principles

What you need to succeed

• High school diploma or GED required; Post-secondary education preferred

• Experience in customer service/account management preferred

• Experience in printing or packaging preferred

• Strong written and oral communication skills required

• Project management, problem solving, and analytical skills

• Excellent organizational & time management skills

• Ability to multitask and complete tasks efficiently and accurately

• Attention to detail and ability to prioritize is essential

• Must be proactive, a self-starter/takes initiative

• Ability to resolve conflicts and develop teamwork

• Personal computer experience and knowledge of Windows applications and Microsoft Office

• Ability to work with cost systems and estimating reports

What we offer

• Corporate culture is based on integrity, respect, accountability, and excellence.

• Comprehensive training with numerous learning and development opportunities.

• An attractive salary reflecting skills, competencies, and potential.

• Benefits package includes medical, dental, vision, life insurance, 401k with match and more!

• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at ~~~.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.