Senior Collections Associate

Job Description

The Team

Upstart's Collections team is seeking to hire Senior Collections Associates to join our team. As a Senior Collections

Associate, you will be responsible for providing a great borrower experience while helping bring borrowers' accounts out

of delinquency. Other responsibilities include contacting borrowers via phone and educating on account and lending

success, consistently meeting performance and quality expectations and targets, identifying trends and suggesting

areas of opportunity based on borrower interaction. This team needs compassionate and caring individuals who have

confidence to negotiate and educate a borrower through difficult circumstances.

How you'll make an impact

Assist and support our most at risk borrowers in a timely manner while maintaining strict adherence to Upstart's

policies and procedures

Troubleshoot when challenges arise; keeping a strong focus on customer service and overall borrower

satisfaction

Support team projects as they may occur to enhance the quality or efficiency of borrower support and payment

recovery

Become a subject matter expert in helping borrowers to bring their accounts current through strong negotiation

skills, having an understanding of how payments and delinquency work, and demonstrating compassion and

empathy towards our borrowers

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

Minimum Qualifications

2 years of collections experience, escalated customer service support, or equivalent financial services

experience

1 year of working in a contact center or call center environment (remote or on-site)

High School Diploma or GED

Preferred Qualifications

Experience working with collection systems and tools

Familiarity with Collection laws and regulations

Strong sales and negotiation skills while also demonstrating empathy and compassion

Effective written and verbal communication skills with the ability to present information clearly and succinctly

Ability to think critically and prioritize tasks to effectively meet deadlines with limited supervision null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.