Biotech Company - Administrative Assistant

Title: Technical Services Administrative Assistant

Location: Lawrence MA

Terms: 6 month contract to hire

Schedule: M-F 8:30 to 5:30pm on site daily

Pay: $19-21/hour

Education:

High School Diploma, GED, or equivalent.

Requirement:

Previous Customer Service Experience.

Proficient experience using MS Word, MS Excel, MS PowerPoint, and Outlook

Strong interpersonal skills, diligent, reliable, and dependable.

Document technical support calls/emails in a thorough, accurate, and organized manner.

Complete scheduled tasks promptly and effectively communicate needs or problems that cannot be resolved to the Technical Service Management Team.

Follow standard operating procedures as written as tasks require

Responsibilities

Create Return Material Authorizations for customer returns and calibration of equipment.

Create and monitor the monthly repair report.

Prepare and monitor distributor lead follow-up reports.

Create and monitor reports for outstanding customer equipment.

Provide customers with requested equipment, software, and or test kit documentation including SDS files, Certificates, and/or operator manuals.

Create incident trend reports and returned equipment failure reports.

Assist with documentation of customer issues and creation of customer orders for replacement equipment.

Assist with customer sample testing and/or equipment calibration.

#M3

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.