Seasonal Quality Services Representative

Why Choose Suddath to "Move" your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

This is a full time seasonal job

Essential Duties and Responsibilities:

• Coordinate with customers after delivery to finalize the move and offer assistance when necessary

• Understand the move process, documentation and claims overview and have the ability to provide explanations to the customer

• Communicate service failures timely with appropriate departments.

• Address customers' concerns and issues with appropriate departments

• Record and update database with information regarding changes and communications

• Follow training requirements and standards to ensure consistency

• Prepare and participate in monthly and quarterly performance reviews

• Ability to work overtime when necessary

Job skills required:

• Excellent customer service and communication skills

• Ability to work under deadlines and specific time frames

• Ability to multitask and work in a team environment

• Strong oral communication skills needed to interface with clients

• Must have high energy with an enthusiastic perspective

• Motivated self-starter with strong organizational skills

• Ability to develop and maintain positive working relationships with internal and external customers

• Ability to demonstrate initiative and to work independently; excellent leadership, interpersonal and presentation skills

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and that other duties, as assigned, might be part of the job.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED) required; Bachelor's degree preferred; two to three years of experience in customer service, prior moving industry preferred; or a combination of education and experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Excellent customer service and oral/written communication skills required.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have strong knowledge of MS Word, MS Excel and MS Outlook. Able to learn and effectively use enterprise software such as Movers Suite and VMS, as well as other software applications used in the daily performance of job duties.

Certificates and Licenses:

No certifications needed.

Supervisory Responsibilities:

There are no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk and hear.

The employee is regularly required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.